# Help **URL:** https://community.arkio.is/c/help/7.md [Latest](https://community.arkio.is/latest.md) · [Categories](https://community.arkio.is/categories.md) · [Tags](https://community.arkio.is/tags.md) --- ## [About the Help category](https://community.arkio.is/t/about-the-help-category/33)
**Author:** [@david](https://community.arkio.is/u/david)\ **Replies:** 0
Need some help with Arkio? You’ve come to right place! :smile\_cat: --- ## [Vertex lighting not visible in Arkio](https://community.arkio.is/t/vertex-lighting-not-visible-in-arkio/471)
**Author:** [@ren072](https://community.arkio.is/u/ren072)\ **Replies:** 2\ **Last updated:** [September 1, 2026, 1:44pm UTC](https://community.arkio.is/t/vertex-lighting-not-visible-in-arkio/471 "2026-09-01T13:44:50Z")
Hi, I’ve created a 3D scene in Blender in which I’ve baked the lighting in the vertices, and exported in gltf. The scene looks ok with a gltf viewer, but the lighting doesn’t appear in Arkio (PC and Quest). Is Arkio s… --- ## [Textures from unity to arkio](https://community.arkio.is/t/textures-from-unity-to-arkio/450)
**Author:** [@Thomas\_Gerbault](https://community.arkio.is/u/Thomas_Gerbault)\ **Replies:** 1\ **Last updated:** [November 19, 2025, 8:57am UTC](https://community.arkio.is/t/textures-from-unity-to-arkio/450 "2025-11-19T08:57:16Z")
Hy, i have a question about the export from unity to Arkio. In fact when i export my map with the textures from unity, it’s seems that they don’t appear on Arkio as the walls are all white. is there something i didn’t … --- ## [Graphics broken when running from PC](https://community.arkio.is/t/graphics-broken-when-running-from-pc/449)
**Author:** [@Mikael\_Lind](https://community.arkio.is/u/Mikael_Lind)\ **Replies:** 3\ **Last updated:** [November 17, 2025, 11:02am UTC](https://community.arkio.is/t/graphics-broken-when-running-from-pc/449 "2025-11-17T11:02:39Z")
On the latest version of Arkio my graphics is completely broken, or rather the VR is broken when running from Windows 11. It more or less looks like the eyes are swapped or out of sync. In the Quest link menu everything … --- ## [How to place my floor plan onto the workspace tabl](https://community.arkio.is/t/how-to-place-my-floor-plan-onto-the-workspace-tabl/444)
**Author:** [@Digital\_Dr\_Qro](https://community.arkio.is/u/Digital_Dr_Qro)\ **Replies:** 1\ **Last updated:** [October 29, 2025, 11:57am UTC](https://community.arkio.is/t/how-to-place-my-floor-plan-onto-the-workspace-tabl/444 "2025-10-29T11:57:30Z")
Hello Arkio Community My name is Omar Rafael Pérez Gallardo, and I’m very new here — I’ve been exploring the platform for about a week now. I just wanted to take a moment to sincerely thank the developers and the entire… --- ## [I get error when I try to Revit -\> Arkio -\> Unity](https://community.arkio.is/t/i-get-error-when-i-try-to-revit-arkio-unity/443)
**Author:** [@Tomoaki](https://community.arkio.is/u/Tomoaki)\ **Replies:** 1\ **Last updated:** [September 12, 2025, 10:02am UTC](https://community.arkio.is/t/i-get-error-when-i-try-to-revit-arkio-unity/443 "2025-09-12T10:02:49Z")
Hi Arkio Team, I’m new and want to test the software. Currently the following Problem is happend. I opened a Revit and exported it to Arkio. Then in Arkio I exported file to Unity. Wenn I use the Arkio Unity Plugin to … --- ## [Struggling with doors, windows and floors](https://community.arkio.is/t/struggling-with-doors-windows-and-floors/437)
**Author:** [@darspa](https://community.arkio.is/u/darspa)\ **Replies:** 1\ **Last updated:** [July 14, 2025, 9:26am UTC](https://community.arkio.is/t/struggling-with-doors-windows-and-floors/437 "2025-07-14T09:26:21Z")
Hi everyone! I’m working on building houses in Arkio using Meta Quest 3, starting with a floor plan in 1-1 scale. I build all the walls relatively smoothly, but when I try to insert doors and windows the problems begin.… --- ## [Multiple room imports with the quest 3?](https://community.arkio.is/t/multiple-room-imports-with-the-quest-3/428)
**Author:** [@LONESTAR](https://community.arkio.is/u/LONESTAR)\ **Replies:** 1\ **Last updated:** [May 21, 2025, 9:06am UTC](https://community.arkio.is/t/multiple-room-imports-with-the-quest-3/428 "2025-05-21T09:06:01Z")
Hi, I’m trying to model a few rooms in my home as i plan to remodel the house. Using the quest room import feature i can import one room at a time but i cannot see a way to import multiple rooms in a single scene … --- ## [Rhino 8 export to cloud](https://community.arkio.is/t/rhino-8-export-to-cloud/408)
**Author:** [@d\_mon](https://community.arkio.is/u/d_mon)\ **Replies:** 4\ **Last updated:** [April 29, 2025, 12:56pm UTC](https://community.arkio.is/t/rhino-8-export-to-cloud/408 "2025-04-29T12:56:42Z")
Hi I am using rhino 8 and when I export my mondel to the arkio cloud the file isn’t showing up on the cloud website. What do you think is the issue. --- ## [Cloud uploads not showing in groupl](https://community.arkio.is/t/cloud-uploads-not-showing-in-groupl/384)
**Author:** [@Craig\_Taylor](https://community.arkio.is/u/Craig_Taylor)\ **Replies:** 2\ **Last updated:** [March 10, 2025, 11:40pm UTC](https://community.arkio.is/t/cloud-uploads-not-showing-in-groupl/384 "2025-03-10T23:40:58Z")
I have a new project and I wanted to use Arkio to do a layout for vendors at a park. I use the map but it doesn’t show the actual divide of how the trees separate the park space so I went online and downloaded a picture … --- ## [Walking instead of teleporting](https://community.arkio.is/t/walking-instead-of-teleporting/314)
**Author:** [@al.lodeiros](https://community.arkio.is/u/al.lodeiros)\ **Replies:** 1\ **Last updated:** [February 7, 2025, 3:15pm UTC](https://community.arkio.is/t/walking-instead-of-teleporting/314 "2025-02-07T15:15:11Z")
Hello, I am new to Arkio, and I am learning the basics. So far I am loving the app but I find it dificult to move just by teleporting. I want to walk instead, not in reality but digitally. Is there a setting to change … --- ## [Salvage objects, from a corrupted scene](https://community.arkio.is/t/salvage-objects-from-a-corrupted-scene/324)
**Author:** [@Whoneedsaroom](https://community.arkio.is/u/Whoneedsaroom)\ **Replies:** 1\ **Last updated:** [January 6, 2025, 1:39pm UTC](https://community.arkio.is/t/salvage-objects-from-a-corrupted-scene/324 "2025-01-06T13:39:08Z")
Forgive me guys, I am a complete novice and no absolutely no knowledge on 3d tools to design etc. Naively thought I could use arkio, in my community campaign to communicate alternative plans my local government and neig… --- ## [Import models from Chief Architect](https://community.arkio.is/t/import-models-from-chief-architect/325)
**Author:** [@Johan](https://community.arkio.is/u/Johan)\ **Replies:** 0\ **Last updated:** [January 6, 2025, 9:47am UTC](https://community.arkio.is/t/import-models-from-chief-architect/325 "2025-01-06T09:47:59Z")
We recently got a question from a user if it is possible to import models from Chief Architect into Arkio on the Quest 3. Depending on your software export capabilities models can be loaded to Arkio directly or via an i… --- ## [Converting arkio to revit 2025](https://community.arkio.is/t/converting-arkio-to-revit-2025/304)
**Author:** [@guendalyn\_yasol](https://community.arkio.is/u/guendalyn_yasol)\ **Replies:** 1\ **Last updated:** [December 2, 2024, 9:43am UTC](https://community.arkio.is/t/converting-arkio-to-revit-2025/304 "2024-12-02T09:43:28Z")
Hi… I am currently using revit 2025 and I manage to import revit to arkio. But the 1st attempt to import arkio to revit doesn’t open and the 2nd one didn’t create any file at all. I am currently using educational version… --- ## [Arkio on 3d, walkthrough floors & above design](https://community.arkio.is/t/arkio-on-3d-walkthrough-floors-above-design/300)
**Author:** [@guendalyn\_yasol](https://community.arkio.is/u/guendalyn_yasol)\ **Replies:** 1\ **Last updated:** [November 26, 2024, 10:31am UTC](https://community.arkio.is/t/arkio-on-3d-walkthrough-floors-above-design/300 "2024-11-26T10:31:13Z")
Hi…I’ve been trying to find videos about the walkthroughs. Like I want to import a 3d from revit that I created a walkthrough i don’t know if arkio can do the same as walking from 1st to 2nd floor via stairs. Has anyone… --- ## [Trouble importing Revit model into Arkio](https://community.arkio.is/t/trouble-importing-revit-model-into-arkio/295)
**Author:** [@Tpayne90](https://community.arkio.is/u/Tpayne90)\ **Replies:** 1\ **Last updated:** [November 20, 2024, 9:31am UTC](https://community.arkio.is/t/trouble-importing-revit-model-into-arkio/295 "2024-11-20T09:31:07Z")
Hello, So I am currently attempting to import a revit model into arkio and so far Ive been successful in bringing it into Arkio on my desktop but I have not been able to import the revit model into arkio on my Meta Ques… --- ## [Import dialog](https://community.arkio.is/t/import-dialog/263)
**Author:** [@archiscan](https://community.arkio.is/u/archiscan)\ **Replies:** 1\ **Last updated:** [October 23, 2024, 8:35am UTC](https://community.arkio.is/t/import-dialog/263 "2024-10-23T08:35:19Z")
When i import a OBJ file, the preview in the import dialog shows the model correctly. However, if i place it, there is only a blank plane. What make i wrong? The unit are correct (m, cm, mm). Thanks, Olivier --- ## [AutoCAD to Arkio units issues](https://community.arkio.is/t/autocad-to-arkio-units-issues/259)
**Author:** [@Ken\_Williamson](https://community.arkio.is/u/Ken_Williamson)\ **Replies:** 4\ **Last updated:** [October 17, 2024, 4:11pm UTC](https://community.arkio.is/t/autocad-to-arkio-units-issues/259 "2024-10-17T16:11:54Z")
I am having issues getting my AutoCAD based 3d bard design to scale into Arkio properly. I am modeling with architectural units in AutoCAD. So I can import an OBJ into Arkio, I import the DWG in 3DS Max, set units to inc… --- ## [Installed 1.9 and now it crashes on launch](https://community.arkio.is/t/installed-1-9-and-now-it-crashes-on-launch/244)
**Author:** [@theredmage](https://community.arkio.is/u/theredmage)\ **Replies:** 11\ **Last updated:** [October 4, 2024, 6:19pm UTC](https://community.arkio.is/t/installed-1-9-and-now-it-crashes-on-launch/244 "2024-10-04T18:19:20Z")
Anyone else having issues with 1.9? I go to launch it and it brings up the black screen to start and then just crashes. Log data says: Error: 2024-09-30T14:06:59 3.396 \[XRBootstrap\] You are NOT entitled to use this… --- ## [Importing .BIMX .FBX file? to use with Oculus 2](https://community.arkio.is/t/importing-bimx-fbx-file-to-use-with-oculus-2/237)
**Author:** [@Ripe](https://community.arkio.is/u/Ripe)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 7:57pm UTC](https://community.arkio.is/t/importing-bimx-fbx-file-to-use-with-oculus-2/237 "2024-09-17T19:57:57Z")
Hi, I’m totally new to this so sorry for my probably stupid questions. However I tried to view a 3D model from my architect drawn guest house on my Oculus Quest 2. It is exported from AutoCAD as far I know and first I g… --- ## [Best approach for simple landscaping](https://community.arkio.is/t/best-approach-for-simple-landscaping/234)
**Author:** [@Colin\_Jones](https://community.arkio.is/u/Colin_Jones)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 7:26pm UTC](https://community.arkio.is/t/best-approach-for-simple-landscaping/234 "2024-09-17T19:26:36Z")
I am just getting Arkio and am very impressed by features and UX. My target usecase is to model my house / garden and experiment with changes. The one thing I am struggling to do / understand is what’s the best way to cr… --- ## [I'm having some trouble with locking](https://community.arkio.is/t/im-having-some-trouble-with-locking/229)
**Author:** [@Oom\_Wat](https://community.arkio.is/u/Oom_Wat)\ **Replies:** 9\ **Last updated:** [September 6, 2024, 1:17pm UTC](https://community.arkio.is/t/im-having-some-trouble-with-locking/229 "2024-09-06T13:17:19Z")
I don’t appear to be able to use spatial anchors or locks of any kind - no matter the scale, passthrough or not, with a freshly modelled room, reset spatial anchors, reset everything … nothing, nada, rein! I do however … --- ## [Export arkio screenshots/download to Oculus2](https://community.arkio.is/t/export-arkio-screenshots-download-to-oculus2/216)
**Author:** [@Carolin\_Schabbing](https://community.arkio.is/u/Carolin_Schabbing)\ **Replies:** 1\ **Last updated:** [August 19, 2024, 12:42pm UTC](https://community.arkio.is/t/export-arkio-screenshots-download-to-oculus2/216 "2024-08-19T12:42:45Z")
Dear arkio-team, we are working in our M.A. architecture class with arkio. And we have the question how to export the screenshots from the Arkio review sessions. We are following this link: https://support.arkio.is/hc/… --- ## [Privacy of 3d models](https://community.arkio.is/t/privacy-of-3d-models/212)
**Author:** [@vr-vagabond](https://community.arkio.is/u/vr-vagabond)\ **Replies:** 1\ **Last updated:** [August 8, 2024, 8:34pm UTC](https://community.arkio.is/t/privacy-of-3d-models/212 "2024-08-08T20:34:10Z")
Hi, If I upload a 3d model or scan to Arkio cloud is it stored fully private so nobody have access to it? Its about customers IP that has to be protected. Thanks, Joerg --- ## [Cross-platform synchronisation](https://community.arkio.is/t/cross-platform-synchronisation/175)
**Author:** [@Dzhama\_Omarov](https://community.arkio.is/u/Dzhama_Omarov)\ **Replies:** 5\ **Last updated:** [August 7, 2024, 4:23pm UTC](https://community.arkio.is/t/cross-platform-synchronisation/175 "2024-08-07T16:23:08Z")
Hello everyone that reads this! Recently I’ve started using Arkio and can’t find a way to synchronise my scenes between Meta Quest 2, Mac and iOS. I also couldn’t find an answer on how to do it anywhere, so that’s why I’… --- ## [Size of buildings from maps](https://community.arkio.is/t/size-of-buildings-from-maps/196)
**Author:** [@vr-vagabond](https://community.arkio.is/u/vr-vagabond)\ **Replies:** 3\ **Last updated:** [July 22, 2024, 11:27pm UTC](https://community.arkio.is/t/size-of-buildings-from-maps/196 "2024-07-22T23:27:58Z")
Hi, I set up the map and activated the buildings. I tried to change the size of the buildings in passthrough to the real size. That does not work. why? --- ## [Two point editing does not work](https://community.arkio.is/t/two-point-editing-does-not-work/197)
**Author:** [@vr-vagabond](https://community.arkio.is/u/vr-vagabond)\ **Replies:** 4\ **Last updated:** [July 21, 2024, 4:48pm UTC](https://community.arkio.is/t/two-point-editing-does-not-work/197 "2024-07-21T16:48:41Z")
How can I choose two point editing when creating a block? It is always snapping to a rotated coordinate cross on the floor. (Is there a way to change that?) I do not find whatˋs wrong. --- ## [Documentation](https://community.arkio.is/t/documentation/198)
**Author:** [@vr-vagabond](https://community.arkio.is/u/vr-vagabond)\ **Replies:** 2\ **Last updated:** [July 21, 2024, 12:58pm UTC](https://community.arkio.is/t/documentation/198 "2024-07-21T12:58:17Z")
Hi, where do I find documentation for Arkio? I only find what is possible but not exactly how to use it. Thanks, Joerg --- ## [How to clear out imported assets from Arkio](https://community.arkio.is/t/how-to-clear-out-imported-assets-from-arkio/189)
**Author:** [@Hugh\_Soward](https://community.arkio.is/u/Hugh_Soward)\ **Replies:** 2\ **Last updated:** [July 11, 2024, 11:19am UTC](https://community.arkio.is/t/how-to-clear-out-imported-assets-from-arkio/189 "2024-07-11T11:19:04Z")
I’m trying to clear out my library of imported OBJs so I can populate with different models for a new project. I removed all the files from Documents\>Arkio\>Imports\>Models, but Arkio still has them in the Create tool and … --- ## [Passthrough-Photos](https://community.arkio.is/t/passthrough-photos/162)
**Author:** [@Hulksmash2004](https://community.arkio.is/u/Hulksmash2004)\ **Replies:** 3\ **Last updated:** [June 24, 2024, 11:24am UTC](https://community.arkio.is/t/passthrough-photos/162 "2024-06-24T11:24:05Z")
Hello, I am using an Oculus 2 and am having issues taking photos in Passthrough mode. When I take photos in Passthrough mode the existing elements in the room (from passthrough) do not show up on the camera screen or in… [Next page](https://community.arkio.is/c/help/7.md?page=1)