You can learn more about using the free Windows plugins and our cloud portal on our support pages.
If models that you have uploaded to Arkio cloud don’t get shared with the headset the device might not be linked correctly to the same cloud group. You can also consider importing your files on the PC version of Arkio first and then join a meeting with your headset to receive the models that are loaded in the scene.
We will have a look at the font used for the cloud-sharing code. Let us know if you run into anything else!